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A person is using a red rectangular tool connected to a laptop, diagnosing an open LG outdoor unit, its internal wiring fully exposed. A person is using a red rectangular tool connected to a laptop, diagnosing an open LG outdoor unit, its internal wiring fully exposed.
VRF Annual Maintenance

Optimize Multi V and Save Energy with Regular Maintenance

A engineer is checking the Multi V outdoor unit.

Inspection

An expert is cleaning the outdoor unit fin.

Cleaning

Image of helmet icon, indicating professional service.

Replacement

An expert is looking at the monitor.

BECON cloud (TMS)

Electricity meter image.

Energy Management

Image of paper with extended warranty stamp.

Extended Warranty

Image of cleaning cassette air conditioning.

Air Purification Careship

LG's Efficient VRF Maintenance Package

Basic package includes inspection, cleaning, and replacement service. Premium package includes inspection, cleaning, replacement, and BECON cloud service. And energy management package includes BECON cloud and energy management service (Package configuration varies by country and can be customized according to customer's request).
Comparison chart outlines basic, and premium packages, each offering unique inspection, cleaning, replacement, BECON, and energy management services. Comparison chart outlines basic, and premium packages, each offering unique inspection, cleaning, replacement, BECON, and energy management services.
An expert wearing LG uniform inspects components and performance of HVAC by using electronic tools that detect abnormalities. An expert wearing LG uniform inspects components and performance of HVAC by using electronic tools that detect abnormalities.
Inspection

Specialized Inspection Service for Customers

An expert performs an inspection that checks faults in components and performance abnormalities in your HVAC.
Catching these problems early prevents further damage to the unit and unnecessary operating expenses through replacement and repair by early recognition of failures and abnormalities.
Prepare for the heating, cooling season and select appropriate service.

Trustworthy Service

Long-lasting equipment can be renewed to extend the life time of your equipment, make indoor environment look fresher, and improve air quality.
  • A Smartphone illuminates with the LGMV application on its display, complemented by a hovering white rectangular instrument to the left.

    Methods

    Instrument / LGMV inspection.

  • Showcased is a black-outlined calendar paired with a circle featuring a central checkmark at the lower right corner.

    Periods

    Monthly, semi-annually, and annually.

  • LG Ceiling Mounted Indoor unit is elegantly featured on the left, while an LG Multi V 5 Outdoor unit takes stance on the right.

    Target

    Indoor Unit, Outdoor Unit.

A man donning a safety helmet is diligently covering an open indoor unit perched on the ceiling with a protective plastic cover. A man donning a safety helmet is diligently covering an open indoor unit perched on the ceiling with a protective plastic cover.
Cleaning

Improve the System Efficiency

It removes dust and keeps the indoor environment comfortable by cleaning air-flow system.
Also it’s possible to maintain efficiency and reduce energy consumption by cleaning the heat exchanger.
Pressure level and airflow decreased due to contaminants.
Improve heating and cooling efficiencies by removing pollutants from the filter and heat exchanger.

Cleaning Chemicals and Equipment Used by Certified Experts

  • On the left, a dusty, dirt-covered grill of an indoor unit contrasts starkly with its counterpart on the right, which is clean and gleams brightly.

    Indoor Unit

    Grill, front panel, fan, drain pan, heat exchanger.

  • In their right hand, a person wields a water pressure washer, applying a stream of water to cleanse the outdoor unit thoroughly.

    Outdoor Unit

    Heat exchanger.

Wearing gloves, a person extracts a component, entwined with complex wiring, from a rectangular metallic box. Wearing gloves, a person extracts a component, entwined with complex wiring, from a rectangular metallic box.
Replacement

Supply Genuine Parts Under Fixed Budget

It’s possible to select a service level that suits your situation, and operation cost within the budget according to the service contract.
Air-conditioning equipment randomly can break down due to changes in the operating environment and circumstances. When aging of parts progresses, failures increase. In case of repair due to sudden break down, it is difficult to respond to emergencies due to excessive costs.
  • A black-outlined helmet is in front view, followed underneath by a row of four filled stars.

    Experts with Experience & Expertise

    Expert education programs are operated and expert groups with expertise and experience in heating and cooling systems are positioned in each region.

  • A shield has a checkmark at the center.

    Replacement with Genuine Parts

    Experts provide replacement service with genuine parts when a random break down occurs and when parts replacement is necessary after regular on-site or remote diagnosis.

From left to right, a '24' texted circular timer, a monitor-like object, and a database occupy the center, with '365' atop a calendar on the right. From left to right, a '24' texted circular timer, a monitor-like object, and a database occupy the center, with '365' atop a calendar on the right.
BECON cloud (TMS)

Monitor and Control HVAC System Anytime, Anywhere

HVAC system installed in the customer site is connected to the cloud server through the Internet to aggregate the operation status and data pertaining to the equipment. Comprehensive monitoring of data stored in the cloud server and analysis results are provided as reports.
This solution allows you to watch your HVAC’s operating status. If any problems arise, you can identify them remotely and correct them quickly to minimize downtime.
A graph plots temperature against time, with a red area signifying a normal temperature range, while standout white peaks flag up abnormal values. A graph plots temperature against time, with a red area signifying a normal temperature range, while standout white peaks flag up abnormal values.

Diagnosis & Analysis

LG's specialized big data analysis on abnormal signs of equipment and devices detects and prevents potential risks.
It is possible to suggest the replacement time of parts by analyzing the on & off information of the device, operation information, and environmental information of the installation location and its surroundings.
A magnifier at the center zooms into an object blending a monitor and database, circled by the words 'AI' on the left and 'Big Data' on the right. A magnifier at the center zooms into an object blending a monitor and database, circled by the words 'AI' on the left and 'Big Data' on the right.
Energy Management

Suggest Energy Saving Plan Based on Expert’s Analysis

Energy management function is cloud-based system (BECON cloud).It provides heating and cooling energy management integrated with offline maintenance.The energy-saving program customized to your needs makes it easier for you to save money and to take care of the environment.After an expert analyzes your energy usage, LG could suggest an energy-saving plan optimized to your needs and HVAC. The plan is implemented by an AI algorithm that controls energy usage and manages your HVAC’s performance.
Icons of computer and magnifying glass.

Energy monitoring

An icon that is checking the document.

Power usage forecast

An icon with a light bulb in one's head.

Artificial Intelligence energy control logic

An icon of magnifying glass.

Energy data-based analysis & improvement

An icon of report.

Report (frequent, monthly, quarterly, annually)

Image of document with extended warranty stamp. Image of document with extended warranty stamp.
Extended Warranty

Repair Service without Unpredictable Cost

Even if your product is past its warranty, you can purchase a proper "Extended Warranty" and receive repair services with a fixed cost.
There are two options “parts only” or “parts + labor," and you can choose the extended warranty period (Years).
Garbed in gloves, a person expertly wields a weeding sprayer, applying water to a black, rectangular air purification filter. Garbed in gloves, a person expertly wields a weeding sprayer, applying water to a black, rectangular air purification filter.
Air Purification Careship

Continuously Caring Air Purification Kit

Maintain air purification filter efficiency with the recommended cleaning cycle. LG Careship works by professional progress (12 Steps). LG Careship 12 steps proceed with Preparation → Cleaning(Pre filter, PM 1.0 filter, deodorization filter) → Check. It uses cleaning chemicals and equipment.
  • Icon for filter contamination, reduced energy efficiency, and poor health.

    No filter Cleaning Generates Problems

    Not cleaning the filter (Pre/PM1.0/Deodorization) generates problems like odor, reduced efficiency and health risks.

  • Icon for disassembly, cleaning, and reassembly of filters.

    LG Careship 12 Steps

    LG Careship consists of preparation(check/power off/separation) - cleaning(Pre filter/PM1.0 filter/deodorization filter) - check(re-assembly/measurement/reporting).

A man in a suit holds a smartphone in his right hand, displaying the LG website. A man in a suit holds a smartphone in his right hand, displaying the LG website.

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